Terms & Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.

All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

Copyright

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United Kingdom and other copyright laws, and is the property of BG Sports Enterprises Ltd t/a Memento Exclusives. The collective work includes works that are licensed to BG Sports Enterprises Ltd t/a Memento Exclusives. Copyright 2003, BG Sports Enterprises Ltd t/a Memento Exclusives ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with BG Sports Enterprises Ltd t/a Memento Exclusives or purchasing BG Sports Enterprises Ltd t/a Memento Exclusives products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with BG Sports Enterprises Ltd t/a Memento Exclusives or to purchase BG Sports Enterprises Ltd t/a Memento Exclusives products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by BG Sports Enterprises Ltd t/a Memento Exclusives. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Trademarks

All trademarks, service marks and trade names of BG Sports Enterprises Ltd t/a Memento Exclusives used in the site are trademarks or registered trademarks of BG Sports Enterprises Ltd t/a Memento Exclusives

Warranty Disclaimer

This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, BG Sports Enterprises Ltd t/a Memento Exclusives disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. BG Sports Enterprises Ltd t/a Memento Exclusives does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. BG Sports Enterprises Ltd t/a Memento Exclusives does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability

BG Sports Enterprises Ltd t/a Memento Exclusives shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if BG Sports Enterprises Ltd t/a Memento Exclusives has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors

In the event that a BG Sports Enterprises Ltd t/a Memento Exclusives product is mistakenly listed at an incorrect price, BG Sports Enterprises Ltd t/a Memento Exclusives reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. BG Sports Enterprises Ltd t/a Memento Exclusives reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, BG Sports Enterprises Ltd t/a Memento Exclusives shall issue a credit to your credit card account in the amount of the incorrect price.

Termination

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by BG Sports Enterprises Ltd t/a Memento Exclusives without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Notice

BG Sports Enterprises Ltd t/a Memento Exclusives may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to BG Sports Enterprises Ltd t/a Memento Exclusives.

Miscellaneous

Your use of this site shall be governed in all respects by the laws of the United Kingdom. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of BG Sports Enterprises Ltd t/a Memento Exclusives products) must be commenced within one (1) year after the claim or cause of action arises. 

Use of Site

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a BG Sports Enterprises Ltd t/a Memento Exclusives or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Orders on this Site

All orders placed on this website are subject to our Privacy Policy and Returns & Refunds Policy. If your order has been shipped, but you have not received your order, it is your responsibility to notify our customer services team within 14 days of receipt of the shipment confirmation so that we can raise a claim with our contracted courier company. 

Participation Disclaimer

BG Sports Enterprises Ltd t/a Memento Exclusives does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, BG Sports Enterprises Ltd t/a Memento Exclusives is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, BG Sports Enterprises Ltd t/a Memento Exclusives reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to BG Sports Enterprises Ltd t/a Memento Exclusives in its sole discretion.

Indemnification

You agree to indemnify, defend, and hold harmless BG Sports Enterprises Ltd t/a Memento Exclusives, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links

In an attempt to provide increased value to our visitors, BG Sports Enterprises Ltd t/a Memento Exclusives may link to sites operated by third parties. However, even if the third party is affiliated with BG Sports Enterprises Ltd t/a Memento Exclusives, BG Sports Enterprises Ltd t/a Memento Exclusives has no control over these linked sites, all of which have separate privacy and data collection practices, independent of BG Sports Enterprises Ltd t/a Memento Exclusives. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, BG Sports Enterprises Ltd t/a Memento Exclusives seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

Payment

When you checkout online, your card details and personal information is entered on a secured page and transfered by SSL (a secure connection) to Elavon who are our Secure E-commerce Payment Provider. Your card details are not stored by us.

Data Privacy

Your privacy is very important to us. You can read our most recent Privacy Policy in full detail here. 

Refunds and Returns Policy 

All orders placed on this website are subject to our Privacy Policy and Returns & Refunds Policy. If your order has been shipped, but you have not received your order, it is your responsibility to notify our customer services team via telephone, in writing or email info@mementoexclusives.com within 10 days of receipt of the shipment confirmation so that we can raise a claim with our contracted courier company. 
 You must inspect the goods on delivery or collection. If you identify any postal damages or shortages, you must inform us in writing by telephone or email within 72 hours of the goods being delivered.
We hope that you are delighted with everything you buy from us. 
We also understand that there will be times you need to return items. 
You may return goods within 14 days of the item being signed as delivered, or the delivery being confirmed by the courier for a full refund ñ you will need to pay the cost of returning the items. 
Upon inspection we will as appropriate repair, exchange or refund the goods or part of them.  

Any orders placed between 1st December and 25th December benefit from our extended return policy and can be returned up until January 10th for a full refund/repair or replacement. All other terms apply. 

Please Note. We are unable to offer refunds or exchanges for personalised items, unless faulty.

We will be under no liability or further obligation in relation to the goods if:

  1. You fail to provide notice as set above, and/or
  2. You make any further use of such goods after giving notice under the clause above relating to damages and shortages and/or 
  3. A defect arises because you did not follow our written instructions about the storage, commissioning, installation, use and maintenance of the goods; and/or
  4. A defect arises from normal wear and tear; and/or
  5. A defect arises from misuse or alterations of the goods, negligence or wilful damage or any other act by you.

How to return your order 

It is your responsibility to ensure that all returns are packaged securely to prevent any damage in transit whilst being returned back to us and where possible in the original packaging. 
We will not accept any responsibility for any loss/damage or breakages in addition to your original fault during transit of the return. We ask that you raise this independently with the courier company and will assist with any photographic evidence as required. 
We always recommend that you send recorded delivery and inform us of the tracking number. 

Memento Exclusives 
Unit 1, Structure House 
Gayton Road 
Eastcote
NN12 8NG
Telephone 01327 831536
Email info@mementoexclusives.com 

Complaints and Comments

If you have any complaints or comments about our website or any of the products supplied to you, please contact us through the Contact Us section on the website. Alternatively, you can call us Monday-Friday between 9am and 5pm local UK time. UK customers should call 01327 831536 Customers from outside the UK should call +44 (0) 1327 831536 or email our Customer Service Manager joanne@mementoexclusives.com 
All complaints will be acknowledged within 24 hours of being received, either by telephone, in writing or email. 

Customs & Duty

Unless otherwise stated, all items are shipped from the United Kingdom and may incur duty & other charges upon entering other countries. Any duty, clearance, tax or carrier charges must be borne by the recipient and we will not accept liability for any such costs.

We are unable to advise what the thresholds and rates are for other countries as these are determined by the respective governments and can vary significantly between countries and even items. If upon delivery there are any additional charges due our carrier will contact you to arrange payment.

Different Stock Availability - If you have selected items with different availability times then we will despatch your order when all items are ready:

Despatching of Orders - Although we try to process and despatch your order on the day of order, this may not always be possible, for the following reasons:

Pre-Orders - Products on Pre-Order or products that are not in stock at the time of ordering will despatched in the period specified on the website

Payment Card Checks - Sometimes we may need to make additional checks on your payment card which could delay your order. This is to reduce the risk of fraud.

Personalised items - items requiring personalisation for example with additional name, numbering and badges added may take an extra 3-5 days before they are ready to be despatched.

F1 Experiences Gifting - F1 Experiences customers who are receiving an email to select a free gift are entitled to one free gift only. In the event more than one gift is selected, the customer will be contacted by our customer service team to select one gift.